Privacy Policy

This policy applies to customers who submit service requests through the Platform, and to professionals who register to receive and purchase access to those requests.

From customers: first name, last name, email address, phone number, postal code, and the answers you provide to service-specific questionnaires (for example, business type, approximate revenue range, or other details relevant to the service you're requesting).

From professionals: business name, email address, phone number, verification documents you choose to submit, and records of your wallet activity and lead purchases on the Platform.

Automatically collected: we record the IP address associated with your consent to share contact information at the time you submit a service request, for accountability and fraud-prevention purposes.

We do not use third-party advertising or analytics tracking scripts on the Platform.

We use the information described above to:

• match customer service requests with relevant professionals;
• verify contact information (email and phone) before a request is shared with professionals;
• process professional wallet funding and lead purchases;
• send transactional notifications (such as lead-match alerts and verification codes);
• maintain records required for security, fraud prevention, dispute resolution, and accounting purposes;
• operate, secure, and improve the Platform.

BearBridge limits what a professional can see about a customer's request, and when.

Before a professional purchases access to a request, they can see only: your first name, your general city/region, and your questionnaire answers. Your last name, email address, phone number, and postal code are withheld and are not visible to any professional at this stage.

If a professional purchases access to your request, your full contact details (last name, email, phone, and postal code) are then shared with that professional so they can respond to your request directly.

We only share your information with professionals after you have provided consent at the time you submit your service request. Consent is tied to the specific request you submit, not given once for all future activity.

We use the following third-party service providers to operate the Platform. Each provider only receives the information necessary to perform its specific function:

• Clerk — account authentication and session management.
• Stripe — payment processing for professional wallet funding.
• Twilio — phone number verification (one-time codes) and SMS lead-match alerts to professionals.
• Resend — transactional email delivery (such as lead-match notifications).

These providers process information on our behalf and are not permitted to use it for their own independent purposes.

We retain personal information only for as long as reasonably necessary to:

• provide the Platform's services to you;
• comply with our legal and regulatory obligations;
• prevent fraud and maintain the security of the Platform;
• resolve disputes; and
• maintain accounting and business records.

We do not currently commit to deleting personal information automatically after a fixed period of time.

You may contact us at support@bearbridge.ca to request access to, correction of, or deletion of your personal information. We will respond to your request in accordance with applicable law and taking into account our legitimate retention obligations described above. Please note that some information may need to be retained even after a deletion request, where required for legal, accounting, fraud-prevention, or dispute-resolution purposes.

We do not currently offer an automated self-service tool for exporting or deleting your account data; requests are handled manually by our team.

We take reasonable technical and organizational measures to protect personal information, including secure session management and access controls that restrict who can view sensitive customer information based on their role on the Platform.

The Platform is not directed at, and may not be used by, individuals under the age of 18.

We may update this Privacy Policy from time to time. If we make material changes, we will take reasonable steps to notify users. Each version of this policy is dated and versioned; your consent to share information with a professional is tied to the version of this policy in effect at the time.

This Privacy Policy is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

Fiscal Financial Inc.
Email: support@bearbridge.ca